Located in the most exclusive area of Madrid, in the Barrio de Salamanca, Relais & Châteaux Heritage Boutique and Gastronomic Hotel has 46 rooms, 7 of them suites, where our main objective is to make you feel a unique experience in one of the best hotels in Madrid. All the rooms have high-speed Wi-Fi, flat-screen TV and Ihome designed to make your stay more comfortable and enjoyable. The nineteenth century furnishings have been brought from different European countries providing a cozy and quiet atmosphere. Our Haroma restaurant is overseen by two Michelin star executive chef Mario Sandoval, whose philosophy highlights the importance of using fresh, local ingredients and a menu that emphasizes seasonal foods. At Heritage Madrid Hotel all the details are cared to the maximum detail with luxury, refinement and comfort making you feel at home.
Choose your rooms

Classic Interior Double Room

Air conditioning
Bathrobe
Desk
Heating
Minibar
Radio
Shower
Slippers
Towels
TV
Capacity: 2 adults, 1 child
Maximum number of Guests:2
Dimensions:22 m2
Single2 Single90-130 cm

Triple Room

Air conditioning
Bathrobe
Desk
Heating
Minibar
Radio
Shower
Slippers
Sofa bed
Towels
TV
Capacity: 3 adults, 1 child
Maximum number of Guests:3
Dimensions:25 m2
Sofa Bed1 Sofa BedVariable Size

Superior Double Room

Air conditioning
Bathrobe
Desk
Heating
Minibar
Radio
Shower
Slippers
Towels
TV
Capacity: 2 adults, 1 child
Maximum number of Guests:2
Dimensions:25 m2
Single2 Single90-130 cm

Junior Suite

Air conditioning
Bathrobe
Desk
Heating
Minibar
Radio
Shower
Slippers
Sofa
Towels
TV
Capacity: 2 adults, 1 child
Maximum number of Guests:2
Dimensions:32 m2
Single2 Single90-130 cm

Family Room

Air conditioning
Bathrobe
Desk
Heating
Minibar
Radio
Shower
Slippers
Sofa bed
Towels
TV
Capacity: 4 adults, 2 children
Maximum number of Guests:4
Dimensions:50 m2
Sofa Bed1 Sofa BedVariable Size

Deluxe Double Room

Air conditioning
Bathrobe
Desk
Heating
Minibar
Radio
Shower
Slippers
Towels
TV
Capacity: 2 adults, 1 child
Maximum number of Guests:2
Dimensions:30 m2
Single2 Single90-130 cm

Deluxe Family Room

Air conditioning
Bathrobe
Desk
Heating
Minibar
Radio
Shower
Slippers
Sofa bed
Towels
TV
Capacity: 5 adults, 2 children
Maximum number of Guests:5
Dimensions:66 m2
Sofa Bed1 Sofa BedVariable Size

Double Room - Disability Access

Air conditioning
Bathrobe
Desk
Heating
Minibar
Radio
Shower
Slippers
Towels
TV
Capacity: 2 adults
Maximum number of Guests:2
Dimensions:22 m2
Single2 Single90-130 cm

Double Room with Parking

Air conditioning
Bathrobe
Desk
Heating
Minibar
Radio
Shower
Slippers
Towels
TV
Capacity: 2 adults, 1 child
Maximum number of Guests:2
Dimensions:22 m2
Single2 Single90-130 cm
Services offered by Relais & Châteaux Heritage Hotel
Elevators
Housekeeping - daily
Restaurant
Room service
Accessible parking
Bar
Breakfast
Non-smoking rooms
All Spaces Non-Smoking (public and private)
Breakfast in the room
Terrace
Rooms/Facilities for Disabled
Family Rooms
24-hour front desk
Air conditioning
Good to know...
Calle de Diego de León, 43, 28006 Madrid (Madrid), España
City: Madrid
Region: Community of Madrid
(ES) SpainMap
Check-in from 15:00
Check-out until to 12:00
The minimum age for check-in is 18 years old.
Cards accepted
MCVI
☝️ Local currency:   € (EUR)   Euro
☝️ Time zone:   Europe/Madrid
Relais & Châteaux Heritage Hotel accepts special requests. Add them in the next step!
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Special Needs
Special Needs
1 dedicated service from Relais & Châteaux Heritage Hotel
☝️ The information for the accessibility of the facilities by people with Special Needs is provided directly by the facilities or is obtained from their websites or official sources. For more information, we recommend that you contact us directly.
TripAdvisor
Travelers Choice
5.0
Excellent
TripAdvisor
383 reviews
#18 of 526 hotels in Madrid
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
barbarasL3203ML
Review dated 26 Giu 2024
Tolles Stadt-Hotel mit guter Lage
Sehr stylisches Hotel, geschmackvoll eingerichtet, sehr freundliche und hilfsbereite Mitarbeiter, angenehme Atmosphäre im Restaurant beim Frühstück, sehr gute Auswahl an Speisen, sauberes Zimmer/Badezimmer, Aufdeck-Service am Abend
MicheleParis
Review dated 23 Giu 2024
Lovely boutique hotel
I stayed at the Heritage Hotel on Friday, June 21. I had a business meeting near the hotel and the location was very convenient. It's a small boutique hotel located in the area of Salamanca (15 min. from central Madrid) with 46 rooms.

As soon as you enter the hotel, you can see the good taste of the renowned Spanish interior designer Lorenzo Castillo, who combines classic elegance with the use of fine materials such as silk, velvets, lacquered wood, polychrome marble and hand-painted wallpaper according to the French technique of the 18th century. To this is added the owners' passion for antiques, who have contributed their collection of antiques and European works of art from the 18th to the end of the 19th century which are carefully displayed throughout the hotel decorate the rooms to give this cocoon all its charm. I particularly enjoyed the green tea-room close to the reception.

I stayed in room 25 (superior double room) on the 2nd floor with blue hand-painted wallpaper. There was even a small balcony. Though overlooking the street, the room was very quiet. The soundproofing in the room is perfect. I like the zig zag-pattern wooden floor

The conservatory-style bar, with green and white floral fabrics and mirrored walls, is an oasis spot for afternoon tea

There is a pleasant terrace, and a solarium (but no pool).

My room was well-appointed. The staff is very professional.

Breakfast is served in the Haroma restaurant dining room and was excellent.

I didn't give 5 because there was an oversight with the bed turndown service (and another incident in the wardrobe). Furthermore, it seemed that the fridge was not working properly as all the drinks in my fridge were hot.

However, the management upon my departure reacted immediately in a very professional way.

I will not hesitate to come back to Hotel Heritage as I love the area which is very pleasant and far away from the mass tourism of Puerta del Sol. Salamanca is the best area in Madrid for shopping and there are lots of excellent restaurants By taxi, the center is just 10 to 15 min.
ozvardar72
Review dated 21 Giu 2024
Fabulous
Great location, superb staff, well-maintained property and stunning rooms. The staff were wonderful and helped us a great deal on places to see and dine at.
Dear guest,

Thank you indeed for taking the time to relay your detailed and honest feedback of your recent stay with us.

We love showcasing the very best of Madrid through our sevice, cuisine, hotel design and location and we're delighted to hear that you enjoyed it.

We are glad that we have managed to meet your expectations on so many levels. Everyone in the team is elated to read your generous compliments on their hospitality during your stay at our hotel.

We look forward to welcoming you back again at the hotel on your next visit to Madrid.

Best regards,
Q2740ZCmonicag
Review dated 21 Giu 2024
Fantastico hotel
Fantastico hotel en el centro de Madrid.
Trato inmejorable y atencion personalizada. La habitacion amplia y con vistas. Muchas gracias a todo el personal y en especial a Juan. No dudaremos en volver y en recomendarlo. Hemos disfrutado mucho de nuestra estancia.
Estimado Cliente,

Muchísimas gracias por haber elegido el Relais & Châteaux Heritage Hotel para su estancia en Madrid y compartir su experiencia con otros viajeros en Tripadvisor.

Nos alegra enormemente saber que se ha sentido como en casa; nuestro principal objetivo es hacerle sentir único a través de los pequeños detalles, nuestras habitaciones y el servicio atento de nuestro personal.

Todo el equipo desea volver a recibirle de nuevo muy pronto en el Relais & Châteaux Heritage Hotel.
Gracias por confiar en nosotros durante su estancia en Madrid

Un cordial saludo,
taketwoLouisiana
Review dated 17 Giu 2024
Excellent small hotel in the Salamanca area.
The staff exceeded expectations in every way! Helpful in every way. The rooms are well appointed and comfortable. The hotel is located in the Salamanca . We walked everywhere and felt very safe even when waking back from dinner each night. Much of the city’s good shopping and great restaurants are within easy walking distance.
Dear Guest,

Thank you indeed for taking the time to relay your detailed and honest feedback of your recent stay with us.

Your feedback is very helpful to others thinking of staying with us. Wonderful to know that you loved our location, facilities & services and the friendly hosts.

We look forward to welcoming you back again at the hotel on your next visit to Madrid.

Best regards,
rayoal
Review dated 16 Giu 2024
Une adresse à retenir
Nous avons séjourné deux nuits dans cet hôtel et avons été upgrade en suite junior.
Tout le personnel est aux petits soins
Les chambres sont bien aménagées.
Un roof top très apprécié
Seul petit bémol : le petit déjeuner qui n’est pas digne d’un hôtel de cette gamme - nous avons trouvé le buffet léger
Dear guest,

Thank you for choosing to stay with Relais & Chatêau Heritage .

As you stated, our team does make a personal difference by consistently providing genuine care and exceptional service in order to ensure every guest a memorable stay and experience. We greatly appreciate your heartfelt feedback and recommendations.

We look forward to welcoming you back again at the hotel on your next visit to Madrid.

Regard,
elanak913
Review dated 04 Giu 2024
Wonderful Stay in an Incredible City
A lovely hotel in a beautiful - if slightly remote - part of Madrid. The service was what made the visit truly exceptional with every member of the hotel staff eager to go out of their way to answer questions, help you, and get you what you need. A wonderful stay and I would love to come again.
Dear Eleana,

Thank you indeed for relaying your most positive feedback of your recent stay at Heritage Relais & Chatêau Hotel. It was likewise a pleasure for us to have ensure for your best care and attention throughout your stay with us.

We love showcasing the very best of Madrid through our sevice, cuisine, hotel design and location and we're delighted to hear that you enjoyed it.

Thank you for your positive observation and we look forward to your return visit in a not too distant future.

Best regards,
MTWOODSON76
Review dated 25 Mag 2024
Sophisticated Charm and Fine Dining
We stayed only one night before catching a nonstop flight back to San Francisco, enough to experience the charm and great customer service at this boutique hotel. The room was small, but well-appointed, and bright and airy with large windows overlooking tree-lined streets with a small balcony in the bathroom. Dinner at Aroma, their Michelin-star restaurant, was a fine dining experience and breakfast the next morning was superb, especially the coffee. We need to return soon and stay much longer...
Dear guest,

What a lovely comment about your recent stay at Heritage Relais & Chatêau Hotel.

It is very delighting to read that you enjoyed all aspects of your room I’m also extremely glad that our staffs have well taken care of you for a seamless experience.

Thank you for your positive observation and we look forward to your return visit in a not too distant future.

Best regards
elisabethrc2024
Review dated 13 Apr 2024
Fantástico Hotel Boutique
Fantastico Hotel Boutique. Confortable. Cama Excelente. Desayuno de gran calidad, abundante, elección a la carta, excelente. Atención inmejorable. La calle no es bonita pero en 5/10 minutos a pie estás en Serrano. Ambiente elegante entre los huéspedes.
Estimado Cliente,

Muchísimas gracias por haber elegido el Relais & Châteaux Heritage Hotel para su estancia en Madrid y compartir su experiencia con otros viajeros en Tripadvisor.

Nos alegra enormemente saber que se ha sentido como en casa; nuestro principal objetivo es hacerle sentir único a través de los pequeños detalles, nuestras habitaciones y el servicio atento de nuestro personal.

Todo el equipo desea volver a recibirle de nuevo muy pronto en el Relais & Châteaux Heritage Hotel.
Gracias por confiar en nosotros durante su estancia en Madrid

Un cordial saludo,
mikepp23
Review dated 05 Apr 2024
Gracias Juan
Magnifica estancia en el hotel. El servicio fue impecable. Muchas gracias a todos los trabajadores y en especial a Juan, quien hizo de nuestra estancia una bonita experiencia.

La habitación era amplia y con bonitas vistas. Poco ruido y la cama muy cómoda.
Estimado Cliente,

Muchísimas gracias por haber elegido el Relais & Châteaux Heritage Hotel para su estancia en Madrid y compartir su experiencia con otros viajeros en Tripadvisor.

Nos alegra enormemente saber que se ha sentido como en casa; nuestro principal objetivo es hacerle sentir único a través de los pequeños detalles, nuestras habitaciones y el servicio atento de nuestro personal.

Todo el equipo desea volver a recibirle de nuevo muy pronto en el Relais & Châteaux Heritage Hotel.
Gracias por confiar en nosotros durante su estancia en Madrid

Un cordial saludo,
532val_rieh
Review dated 25 Feb 2024
Juste parfait !
Hôtel juste parfait , décoration soignée , personnel aux petits soins , petit déjeuner délicieux et complet . Une mention spéciale à Juan à la réception , qui parle en français et est juste adorable. Seul bémol , un peu loin du centre mais vraiment vaut le détour . Tout est fait pour satisfaire le client . J y retournerai avec bonheur , sauf au restaurant haroma , à fuir !
Dear guest,

We would like to express our sincere appreciation for you coming to stay with us and for taking the time to share your great feedback.

We love showcasing the very best of Madrid through our sevice, hotel design and location and we're delighted to hear that you enjoyed it.

We all hope that you will be able to come back and stay with us in the near future.

Best regards,
Olivier48480
Review dated 21 Feb 2024
Un séjour parfait
L’hôtel est un peu à l’écart dans la zone Salamanca et c’est res agréable car c’est plus calme. Le directeur est aux petits soins pour des clients ce qui est très agréable. La chambre était top, très confortable, baignoire jacuzzi et un balcon qui m’a permis de prendre le petit déjeuner en chambre et aussi de profiter du calme de la nuit pour un dernier verre.
Dear guest,

Thank you very much for your positive review.

We are glad to hear that you enjoyed our central location in the heart of Madrid during your stay.

We look forward to welcoming you again at Heritage Hotel.

Best regards,
K6638OUbernardoc
Review dated 18 Feb 2024
Extraordinaria estancia - desde la atención hasta la habitación.
Fue una visita inolvidable. La atención es inmejorable, el Sr. Alberto nos ha dado una bienvenida y despedida cordial, amena, atenta, profesional y simpática. Las habitaciones cómodas, limpias, y con grandes detalles - desde el agua de colonia, hasta los chocolates del turn-down service - todo EXCELENTE. El desayuno, con una presentación delicada y apropiada, todo suculento - en especial la tortilla de patata del Sr. Victor en la cocina - la mejor que hemos probado. Los botones y camareras, así como el personal del restaurante (el Sr. Lamín), todos muy atentos. Definitivamente el lugar a hospedarse en Madrid, la atención personalizada es inigualable y la ubicación y atención inmejorables. !Muchas gracias!
Estimado Cliente,

Muchísimas gracias por haber elegido el Relais & Châteaux Heritage Hotel para su estancia en Madrid y compartir su experiencia con otros viajeros en Tripadvisor.

Nos alegra enormemente saber que se ha sentido como en casa; nuestro principal objetivo es hacerle sentir único a través de los pequeños detalles, nuestras habitaciones y el servicio atento de nuestro personal.

Todo el equipo desea volver a recibirle de nuevo muy pronto en el Relais & Châteaux Heritage Hotel.
Gracias por confiar en nosotros durante su estancia en Madrid

Un cordial saludo,
Jooota
Review dated 06 Feb 2024
Una experiencia excepcional. Cada detalle perfecto.
Una experiencia excepcional. Cada detalle perfecto. Pero lo mejor de todo, la atención de todo el personal. Desde el checkin, hasta la salida. El desayuno buenísimo también. Todo ideal. Muy recomendable tomar algo por la noche en la terraza.
Estimado Cliente,

Gracias por su tiempo escribiendo una reses sobre su reciente estancia con nosotros.

Nos complace saber que ha disfruta de su estancia con nosotros. Nuestro objetivo es buscar la máxima satisfacción posible de nuestro clientes.

Sería un placer volver a hospedarle en su próxima visita a Madrid.

Un cordial saludo,
dtm33
Review dated 23 Mar 2023
Allez y les yeux fermés ! Top
Enfin du professionnalisme ! L'hôtel est cosy , le personnel serviable, aimable sont aux petits soins pour vous , que ça fait du bien de retrouver ces services dans un hôtel , ca devient tellement rare !
La décoration est exactement tout ce que j'aime , notre chambre était calme, très propre, literie impeccable et c'est très important de bien dormir ;)
PDJ avec des produits de qualités ( petit bémol , musique trop forte et svp tout le monde n'aime pas le Jazz ;) )
Le directeur est présent et ça se ressent de suite car il a l'œil sur tout .
Encore merci pour le professionnalisme du staff (service de chambre, réception, groom, service en salle ) Hasta Luego :) Nous reviendrons .
Cher Client,
Tout d'abord, je vous remercie de votre commentaire. Nous sommes très heureux de lire de tels commentaires et de savoir que vous avez apprécié votre séjour à Madrid.
Nous espérons vous revoir.
Meilleures salutations
coco21Dijon
Review dated 28 Mag 2022
Cocon idéal pour visiter Madrid
Idéalement situé pour partir visiter Madrid. Personnel très prévenant et digne d’une relais château. Notre chambre était très grande et très confortable avec chaque soir une préparation pour une bonne nuit associée à une petit attention. Seul bémol une seule personne pour servir au niveau du rooftop donc longue attente et plat froid. Sinon très grand standing. Super
Dear Guest,

Thank you for choosing to stay with Relais & Chatêau Heritage Madrid Hotel.

We love showcasing the very best of Madrid through our cuisine, hotel design and location and we're delighted to hear that you enjoyed it.

We greatly appreciate your heartfelt feedback and recommendations.

We trust we will have the opportunity to welcome you back to the Relais & Châteaux Heritage Hotel.

Best Regards,

Y7600NIgiovannaf
Review dated 12 Feb 2022
Charme e gentilezza
Abbiamo soggiornato all’ Heritage hotel per un soggiorno di sei giorni a Madrid. Siamo stati benissimo. Struttura elegante e curata in ogni dettaglio. Camera elegante con letti molto comodi. Prima colazione eccellente. Una menzione particolare va allo staff, che ci ha davvero coccolato!!
Dear Guest,

Thank you for taking the time to share your wonderful experience on TripAdvisor.

We are so thrilled that you enjoyed our facilities, we place great importance in providing our guests great experiences. We truly appreciate your feedback about our services and the staff.

We hope we will have the opportunity to welcome you back very soon.

Verónica García.
266davideo
Review dated 04 Gen 2020
Una bellissima esperienza
Ho trascorso 2 notti in questa struttura sono arrivato Giovedì in tarda serata e subito ho trovato un staff molto accogliente e disponibile per qualsiasi informazione.
La colazione è ottima sia per l’attenzione con cui è disposta e per la qualità che si puó trovare, mi spiace solo di non aver potuto provare il ristorante all’interno dell’albergo.
Camera molto pulita e dotata di ogni comfort con normale pulizia durante la giornata e un altro check nel tardo pomeriggio per verificare che non manchi niente.
Devo dire un eccellente esperienza e ci tengo a fare una nota particolare per ribadire la gentilezza e la disponibilità di tutto lo staff Reception in particolare ma senza dimenticare camerieri e donne delle pulizie.
Soggiorno a 5 stelle rientra appieno nei Relais & Chateaux!!!!
Dear guest,

Please forgive me for not being able to respond in Italian, however I really would like to thank you very much for taking the time to share your experiences at our iconic property. We are absolutely delighted that we were able to create lasting memories for you.

We aim not only to make every stay a memorable experience, but also to make Relais & Chatêau Heritage Madrid Hotel a second home for everyone.

We all hope that you will be able to come back and stay with us in the near future.

Sincerely,

Verónica García
Gaga80
Review dated 22 Feb 2019
Meraviglioso Hotel Lusso a Madrid
Ho soggiornato in questo albergo per lavoro. E' un hotel 5 stelle di grande personalità, con una attenzione ai dettagli maniacale. Lo consiglio vivamente. Inoltre a piedi è possibile raggiungere locali e ristoranti di altissimo livello.
Dear Curl J

Please forgive me for not being able to respond in Italian, however I really would like to thank you very much for taking the time to share your experiences at our iconic property.

Our constant effort at Heritage Hotel is to create a relaxing environment and offer efficient, warm, friendly and unobtrusive service to all our guests and we are happy to hear that you were overall happy with the services provided by our colleagues. We are particularly glad that you enjoyed the convenient location of our hotel.

We hope we have the chance to welcome you back for another visit in the future.

Kind Regards,
Verónica García.
Bellalei
Review dated 03 Feb 2019
LUSSO A MADRID
Hotel situato in posizione strategica nel barrio Salamanca ( il più esclusivo) ma il vero punto di forza dell'Hotel Heritage è il personale , Alonso e
Julian rispettivamente front office manager e head concierge sono molto professionali e cortesi e fanno la differenza.Un ringraziamento anche a Julian il Manager dell'Hotel.
L Hotel è praticamente nuovo le camere molto belle e spaziose all'altezza di un vero Relais & Chateaux ......colazione meravigliosa, la migliore di Madrid ....Chapeau
Caro Cliente,

Innanzitutto, apprezziamo molto aver scelto il Relais & Châteaux Heritage Hotel per il tuo soggiorno a Madrid e condividere la tua esperienza con altri viaggiatori su Tripadvisor.

L'intero team è lieto di sapere che hai apprezzato la posizione, in una zona tranquilla a pochi passi dalle principali aree dei musei e dello shopping; così come il servizio dedicato del nostro staff che si sforza ogni giorno per rendere il vostro soggiorno completamente indimenticabile.

Speriamo di vederti di nuovo aspettandoti che sia nel prossimo futuro.

Ricevi un saluto affettuoso,
Verónica García
luis196
Review dated 12 Set 2018
splendido soggiorno
bellissimo soggiorno in questa splendida struttura che, nonostante sia un 5 stelle, tutto lo staff oltre che essere gentile e professionale, ti fa sentire a casa tua....la cucina diretta da chef con due stelle michelin è semplicemente favolosa. un particolare ringraziamento al sig. Javier sempre disponibilissimo.
Caro Luis,

Grazie mille per aver dedicato alcuni minuti del tuo tempo a raccontarci la tua esperienza

Siamo felici di leggere che tutto è stato di vostro gradimento e che vi è piaciuto il vostro soggiorno nel nostro stabilimento.

Apprezziamo la fiducia che hai riposto nell'Heritage Madrid Hotel durante il tuo ultimo soggiorno a Madrid e speriamo di rivederti presto

Ricevi un caro saluto,
David Salgado.
YH82
Review dated 31 Ago 2018
Neu Eröffnet - Top Hotel
Nach langer Zeit war ich mal wieder in Madrid. Da ich gerade von einer anstrengenden Reise kam, war mir wichtig ein entspanntes Ambiente in der Metropole aufzusuchen.

Das Hotel hat gerade frisch aufgemacht gehabt und leider gab es noch nicht viele Kommentare auf Tripadvisor, also war es ein kleines Risiko.

Glücklicherweise habe ich mit dem Hotel ein Top Hotel zu einem fairen Preis erhalten. Die Zimmer sind super! Vom Bett bis hin zum Bad. Groß, gemütlich, sauber und stilvol umgesetzt. Personal alle sehr nett und hilfsbereit. Das Frühstück war sensationell. Oben gibt es ein kleinen Rooftop, der ganz süss ist, aber ganz entspannt.

Die Location ist in einem schönen Wohngebiet, ziemlich nah von dem Zentrum. Aber man muss schon ca. 15 Minuten laufen. Dafür ist es aber nicht touristisch.

Das Zimmer ist wirklich super zum runterkommen, allerdings sind die Zimmer zur Strasse raus nicht super leise. Ich bin da eigentlich ziemlich empfindlich, aber in dem Fall war es nicht schlimm.

Das Hotel kann man wirklich empfehlen. Würde ich wieder buchen.
Sehr geehrter Kunde,

Vielen Dank für Ihr Vertrauen in Heritage Madrid Hotel während Ihres letzten Aufenthalts in Madrid. Wir schätzen es auch, dass Sie uns ein paar Minuten gewidmet haben, um uns mitzuteilen, wie Ihr Aufenthalt war.

Wir freuen uns, dass Ihre Erfahrung sehr positiv war und unterstreichen den Standort unserer Einrichtungen, den Komfort unserer Zimmer und die persönliche Aufmerksamkeit unserer Mitarbeiter.

Wir danken Ihnen für Ihre Worte und Ihr Vertrauen und hoffen, Sie bald wieder bei uns begrüßen zu dürfen

Herzliche Grüße,
David Salgado

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